

Adam Smith and the Customer Experience
The oft heard joke among employees is “this job would be great if it weren’t for all these customers”. Hopefully this is no more than a...

Short-Termism Is Harming the Economy
The following Article appeared in the Wall Street Journal this morning and it is about time. I touched on this subject in an article I...

Masayoshi Son vs. Warren Buffet
According a recent article in CNN Money Softbank’s billionaire chairman Masayoshi Son has said he wants to be the Warren Buffett of tech....

Artificial Intelligence, jobs and the quarterly earnings panic
As I was reading a series of articles about artificial intelligence (AI) I was struck by the zeal, of the technology acolytes of Silicon...

The Goldilocks Solution: Why Cargo Insurance is "Just right"
In an article posted by Material Handling & Logistics: “10 tips for reducing supply chain logistics costs”; Bernie Hart August 9, 2005....

Cognitive Bias in the Sales Cycle
Objections are often taken personally by a sales person, but that need not be the case. When you look dispassionately at a prospect’s...

Are we too concerned about public debt and a balanced budget?
The clarion call among many of our country’s deficit hawks (specifically those who believe we need to amend the constitution to force the...

What the Gambler’s Fallacy Can Teach Us About Risk
Don't ignore Murphy's Law when making business decisions. Have you ever heard of the gambler’s fallacy? In essence, it’s a cognitive bias...

Economic Growth: It’s a simple formula, not magic
It’s a simple formula: labor force growth rate plus productivity growth rate equals potential economic growth rate. Now let’s do some...

Why are we burning down so many libraries?
I was listening to a story on Bloomberg News a few weeks ago about Boeing engineers who had been asked to retire as a cost cutting...










