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Never take essential skills for granted

I hired some movers this week. We needed to dispose of some older pieces of furniture that were being swapped out with some newer pieces....

Adam Smith and the Customer Experience

The oft heard joke among employees is “this job would be great if it weren’t for all these customers”. Hopefully this is no more than a...

Short-Termism Is Harming the Economy

The following Article appeared in the Wall Street Journal this morning and it is about time. I touched on this subject in an article I...

Masayoshi Son vs. Warren Buffet

According a recent article in CNN Money Softbank’s billionaire chairman Masayoshi Son has said he wants to be the Warren Buffett of tech....

Cognitive Bias in the Sales Cycle

Objections are often taken personally by a sales person, but that need not be the case. When you look dispassionately at a prospect’s...

Why are we burning down so many libraries?

I was listening to a story on Bloomberg News a few weeks ago about Boeing engineers who had been asked to retire as a cost cutting...

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